1.1. These terms and conditions of the company DORANT s.r.o. (hereinafter referred to as the operator), with its registered office at Všebořická 603, Company ID: 28732359, Tax Identification Number: CZ28732359, entered in the Commercial Register kept by the Regional Court in Ústí nad Labem, regulate, in accordance with Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and another natural person through the operator's online stores.
1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods within the framework of their business activities or within the framework of their independent profession.
1.3. The business relationship between the seller and the buyer, who is not an end consumer, is resolved according to individually agreed terms. This means that the seller is entitled to unilaterally refuse to conclude a purchase contract. He informs the buyer of this fact in writing to his email address specified in the order.
2.1. All presentation of goods placed on the web interface of the operator's stores is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
2.2. The Buyer's order placed through the Operator's online store or by telephone is a binding proposal by the Buyer to conclude a purchase contract with the Seller. The Seller will immediately confirm receipt of the order by email to the email address specified by the Buyer in the order, and this confirmation is not an acceptance of the Seller's proposal to conclude a purchase contract.
2.3. The Buyer has the right to cancel the order, i.e. to withdraw his proposal to conclude a purchase contract, without any sanctions until the moment the goods are shipped. The Buyer is obliged to notify the Seller of the cancellation of the order by email or telephone.
2.4. The purchase contract is concluded by the Seller's acceptance of the proposal to conclude a purchase contract, and acceptance is considered to be the Seller's sending of the goods to the Buyer or the Seller's explicit acceptance by email.
2.5. VAT rates are stated in accordance with applicable legislation.
2.6. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The Buyer shall bear the costs incurred by the Buyer when using distance communication means in connection with the conclusion of the purchase contract (costs of Internet connection, telephone calls) themselves.
2.7. The purchase contract is concluded in the Czech language and is archived by the Seller for the purpose of its proper performance and is not accessible to third parties.
3.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:
3.2. For goods manufactured directly at the customer's request (custom production), the buyer is obliged to pay the seller a deposit in a predetermined amount. This deposit is non-refundable.
3.3. The seller sends the buyer a sales receipt along with the goods, which, however, does not serve as a tax document. The seller sends the tax document upon written (email) or telephone request from the buyer.
4.1. The buyer bears the costs of postage and packaging according to the method chosen when ordering the goods. These costs are governed by the prices stated on the operator's web interface.
4.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to accept the goods upon delivery. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
4.3. If, for reasons on the buyer's part, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or costs associated with another method of delivery.
5.1. In accordance with Section 1829, paragraph 1 of the Civil Code, the Buyer has the right to withdraw from the purchase contract without giving any reason within fourteen (14) days of receipt of the goods. Withdrawal from the purchase contract must be sent to the Seller within this period by email or in writing to the Seller's address and the Buyer may use the sample form provided by the Seller, which is an annex to the Terms and Conditions.
5.2. In the event of withdrawal from the contract, the purchase contract is cancelled from the beginning. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract by the Buyer. If the buyer withdraws from the contract, the buyer bears the costs associated with the return of the goods (e.g. shipping), even if the goods cannot be returned by regular mail due to their nature.
5.3. In the event of withdrawal from the contract, the seller will return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same way as he received them from the buyer, unless he expressly agrees with the buyer on another method that does not incur any additional costs. The seller is not obliged to return the funds received by the buyer before the buyer returns the goods to him or proves that he sent the goods to the seller.
5.4. In accordance with Section 1832 of the Civil Code, the buyer is entitled to a refund of funds associated with the transport of the goods (postage) upon their acquisition (not a refund). However, this claim is only in the amount of the cheapest option offered by the seller (even if the buyer chose a more expensive method of transport when ordering), and personal collection cannot be considered such a method of delivery.
5.5. The buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract, among other things:
a) for the delivery of goods that have been modified according to the consumer's wishes or for his person (custom production);
b) for the delivery of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery;
c) for the delivery of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons;
d) for the delivery of an audio or video recording or computer program if their original packaging has been damaged.
5.6. The buyer acknowledges that if the returned goods are damaged, worn or partially consumed, the seller is entitled to compensation for the damage caused to the goods and is entitled to unilaterally offset this claim against the buyer's claim to a refund of the purchase price.
5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract will cease to be effective and the buyer is obliged to return the gift provided to the seller together with the goods.
5.8. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will inform the buyer about this via email to the address specified in the order and will refund the purchase price to the buyer without undue delay.
5.9. The Seller provides the Buyer with an extended period for returning the goods without giving a reason beyond the statutory period (point 5.1.), namely 1 year (365 days) from the receipt of the goods.
5.10. For goods returned beyond the statutory period (14 days), the Seller reserves the condition that these goods must not be used, expired, partially or completely consumed or damaged beyond the scope of the normal inspection of the goods after their receipt. For other conditions of withdrawal from the purchase contract within the extended period, points 5.1. to 5.8. of these terms and conditions apply.
6.1. The seller is liable to the buyer for the goods being free from defects upon acceptance and that at the time the buyer accepted the goods:
a) the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them;
b) the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used;
c) the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template;
d) the goods are in the appropriate quantity, extent or quality;
e) the goods comply with the requirements of legal regulations.
6.2. Provisions referred to in Article 6.1. of these terms and conditions shall not apply to goods sold at a lower price for a defect for which a lower price was agreed. For used goods, for a defect corresponding to the degree of use or wear and tear that the goods had when the buyer took them over, or if this results from the nature of the goods.
6.3. The buyer's right from defective performance is based on a defect that the goods had when the buyer took them over. If the defect becomes apparent within six (6) months of taking them over, it is considered that the goods were defective already upon taking them over.
6.4. If the defective performance is a material breach of contract, the buyer has the right:
a) to have the defect removed by delivering a new item without defects or by delivering the missing item; b) to have the defect removed by repairing the item;
c) to have a reasonable discount on the purchase price;
d) to withdraw from the contract.
6.5. The buyer shall inform the seller of the law he has chosen when notifying the defect or without undue delay after notifying the defect. The buyer cannot change the choice made without the seller's consent.
6.6. The buyer shall exercise the rights arising from defective performance with the seller at the address Všebořická 603/46 Ústí nad Labem,.
6.7. The Czech Trade Inspection Authority is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.
7.1. According to the Act on Recording of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
7.2. The seller issues receipts in accordance with the Sales Records Act in electronic form, sent by email or in paper form, depending on the selected payment method and method of transport.
8.1. See. Personal data protection
These terms and conditions are valid from 1.12.2020
(fill in this form and send it back only if you want to withdraw from the contract. The form must be printed, signed and sent scanned to the operator's email address, or included in the shipment with the returned goods).
Online store: DORANT s.r.o.
Company: DORANT s.r.o. Registered office: Všebořická 603/46
IČ/DIČ: 28732359 / CZ28732359
E-mail address: dorant@vyrobalahudek.cz
Telephone number: +420472742723
Name and surname:
Address:
E-mail:
Telephone:
I hereby announce that I withdraw from the contract for the purchase of these goods or the provision of these services:
Date of order / date of receipt:
Order number:
The funds for the order, and possibly for delivery, were sent by:
and will be returned by (in case of transfer to account, please send the account number):
In (fill in the blank here), On (fill in the date here)
(signature)
______________________________________
Consumer's name and surname